Privacy Policy

Introduction

Your privacy is extremely important to us. This Privacy Policy explains how High Star Pty Ltd trading as Freeman Realty collects, uses, holds and discloses your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and relevant New South Wales legislation including the Residential Tenancies Act 2010 (NSW) and associated amendments, including those introduced in 2025.

Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including residential sales, property management, leasing and related real estate services. This may occur through our agents, direct interactions with you, our website, digital platforms, property inspections, enquiries, contracts, tenancy applications, and marketing campaigns or promotions.

Types of Personal Information We Collect

We may collect and hold personal and property-related information including name, address, telephone number and email address, identification documents (where required), employment and income details, financial information including bank details, rental history and references (leasing), property ownership and transaction details (sales), and digital data including IP address, cookies, and website usage data. Where possible, we will identify which information is required and which is optional. If required information is not provided, we may be unable to provide services. If you provide information about another person, you confirm you are authorised to do so and have obtained their consent.

Use of Personal Information

We use your personal information to facilitate residential property sales and purchases, manage tenancy applications and property management services, research and business operations, complete administrative and legal requirements, conduct client verification and due diligence, and comply with legal and regulatory obligations. We may also use digital data for marketing and remarketing through cookies and online platforms. You may opt out at any time via browser or platform settings.

Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to provide our services, including mortgage brokers and financial institutions, legal professionals and conveyancers, accountants and financial advisors, building and pest inspectors, strata managers, referral partners (including building, construction and renovation service providers), marketing and advertising channel partners, real estate software and data platforms, landlords and property owners, tenancy database operators, maintenance and trades contractors, utility connection services, related entities, agents and representatives, and government and regulatory authorities where required by law. All third parties are required to handle your information in accordance with privacy laws and only for the purpose it was provided. We do not sell personal information.

Data Handling and Digital Information

We may collect, store and process personal information electronically using secure systems, cloud platforms, CRM systems and third-party providers. We take reasonable steps to protect data from misuse, loss, and unauthorised access, modification or disclosure. Data may be stored or processed overseas where appropriate safeguards exist.

Residential Tenancies Compliance (NSW)

In accordance with the Residential Tenancies Act 2010 (NSW) and amendments including 2025 reforms, we only collect information necessary for tenancy purposes, handle tenant and applicant information lawfully and transparently, do not request or retain prohibited information, and securely store, destroy or de-identify personal information when no longer required.

Access and Correction

You may request access to, or correction of, personal information we hold. We will respond within a reasonable time. A small administrative fee may apply where permitted. If a correction is not agreed to, we will note your request.

Storage and Security

We take reasonable steps to protect personal information using secure systems, restricted access, password protection, and confidentiality obligations for staff and contractors. When information is no longer required, it is securely destroyed or de-identified.

Open for Inspection Collection Notice

We may collect personal information at property inspections for security, reporting and follow-up purposes in accordance with applicable legislation including the Privacy Act 1988 (Cth), Spam Act 2003 (Cth), Do Not Call Register Act 2006 (Cth), National Consumer Credit Protection Act 2009 (Cth), and the Residential Tenancies Act 2010 (NSW). By providing your information, you consent to its collection, use and disclosure as outlined in this policy, including contact regarding properties and services, unless withdrawn.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation or business operations.

Contact 

Licensee
Freeman Realty
Unit 2, Level 1, 14 Bulwer Street
Maitland NSW 2320
Phone: 0475 227 555
Email: info@freemanrealty.com.au